Frequently Asked Questions

Installing SwipeReel is easy! Simply visit our listing on the Shopify App Store and click 'Add app'. Follow the prompts to authorize the app, and you'll be ready to start creating shoppable videos in minutes.

No coding required! SwipeReel is designed for merchants of all technical levels. Our intuitive dashboard lets you upload videos, tag products, and customize widgets with just a few clicks.

From your SwipeReel dashboard, click 'Upload Video' to add videos from your device. You can also import videos from URLs. Once uploaded, tag your products and add the video to a feed to display it on your store.

SwipeReel supports MP4, MOV, and WebM video formats. For best results, we recommend MP4 with H.264 encoding. Videos should be under 100MB for optimal performance.

After creating a feed with your videos, go to your Shopify theme customizer. Add the SwipeReel app block to any section and select your feed. The Free plan includes the Inline Feed widget. Upgrade to Pro to unlock all widget types including Stories, Overlay, and more.

Stories appear as circular thumbnails at the top of pages and open in full-screen mode. Carousel displays a horizontal scrolling row of videos. Floating shows a persistent button that opens a TikTok-style feed. Inline embeds a video grid directly in your page content.

Yes! You can tag as many products as you want in each video. When viewers watch your video, they'll see product cards they can tap to view details or add to cart.

Videos autoplay when they come into view, but always start muted to comply with browser policies. Viewers can unmute by tapping the video or the sound icon.

Absolutely! You can customize colors, sizes, positions, and more to match your store's branding. Pro users can also remove the SwipeReel branding for a completely white-label experience.

Yes! All SwipeReel widgets are fully responsive and optimized for mobile devices. In fact, the Stories and Floating widgets are specifically designed for the mobile-first shopping experience.

Yes! Our Free plan lets you use SwipeReel with unlimited videos and unlimited feeds. It includes the Inline Feed widget and basic analytics. No credit card required to get started. Pro unlocks all widget types (Inline, Overlay, Stories) and includes a 14-day free trial.

Pro includes everything in Free plus: all widget types (Overlay, Stories), remove SwipeReel branding, large video uploads, multiple product tags per video, advanced customization, full analytics, and priority support. It's $9.99/month or $8.49/month billed annually ($101.99/year, 15% savings). Pro includes a 14-day free trial — no charges until the trial ends.

Yes, you can cancel your Pro subscription at any time with no penalties. Your account will revert to the Free plan at the end of your billing period, and all your videos and feeds will remain accessible.

SwipeReel billing is handled through Shopify's secure payment system. Charges appear on your regular Shopify invoice alongside your other app subscriptions.

We offer a 14-day money-back guarantee for Pro subscriptions. If you're not satisfied, contact us within 14 days of your purchase for a full refund.

No! SwipeReel is built with performance in mind. Videos are lazy-loaded and served from a global CDN. Our lightweight player adds minimal overhead to your page load times.

SwipeReel works with all Online Store 2.0 themes and most vintage themes. Our app blocks integrate seamlessly with the theme customizer for easy placement.

First, ensure your videos are in a supported format (MP4, MOV, or WebM). Check that the video file isn't corrupted and is under 100MB. If issues persist, contact our support team.

Yes, SwipeReel can coexist with other apps. However, we recommend using one shoppable video solution to avoid conflicts and provide a consistent customer experience.

You can reach our support team at support@byteinfy.com or through the contact form on our website. Pro users receive priority support with faster response times.