Privacy Policy

Introduction

SwipeReel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

Information Provided by Shopify

When you install SwipeReel on your Shopify store, we receive the following information from Shopify:

• Store name and domain
• Store owner's name and email address
• Store locale and timezone
• Product information (titles, descriptions, images, prices)
• Theme information for widget integration

Information You Provide

We collect information you directly provide to us, including:

• Videos you upload to the platform
• Feed configurations and settings
• Product tagging information
• Support requests and communications

Automatically Collected Information

When visitors interact with SwipeReel widgets on your store, we automatically collect:

• Video view counts and duration
• Click-through data on product tags
• Widget interaction metrics
• Device type and browser information
• IP addresses (anonymized)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., hosting, analytics).
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: We may share information in connection with a merger, acquisition, or sale of assets.
• With Your Consent: We may share information with your consent or at your direction.

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Your data is stored on secure servers and we use encryption for data transmission. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

When you uninstall SwipeReel from your Shopify store, we delete your data within 30 days, except where retention is required by law.

Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information

To exercise any of these rights, please contact us at support@byteinfy.com.

Cookies and Tracking

SwipeReel uses minimal cookies necessary for the operation of our service. We do not use cookies for advertising purposes.

Our widgets may use local storage to remember user preferences (such as mute state) to improve the user experience.

Third-Party Services

Our service integrates with the following third-party services:

• Shopify: For store integration and billing
• Cloud Storage: For video hosting and delivery
• Analytics: For service improvement and monitoring

Each of these services has their own privacy policy governing the use of your information.

Children's Privacy

SwipeReel is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@byteinfy.com
• Website: Contact Form